Agentic AI, Absence Automation Lead

Role Overview

• Analyze absence division workflows, processes and operational pain points to identify opportunities for agentic AI and intelligent automation.
• Design, build, deploy and optimize AI-powered bots and automated pipelines to reduce manual effort, improve accuracy and enhance customer and operational outcomes.
• Proactively monitor bot and automation performance, identify anomalies or failures, and implement corrective actions to maintain reliability and effectiveness
• Lead the development and implementation of scalable AI/ML solutions aligned with organizational priorities and compliance requirements.
• Evaluate emerging AI technologies, tools, and frameworks; recommend adoption strategies that strengthen operational capabilities and competitive advantage.
• Establish operational governance, monitoring standards, escalation protocols, and performance metrics for AI-enabled workflows.
• Maintain comprehensive documentation of bot architecture, logic, workflows, operational procedures, and support models to ensure continuity and supportability.
• Ensure all AI systems meet organizational standards for security, ethical AI practices, data governance, and operational integrity.
• Build, train, and lead a small team of absence operations subject matter experts (SMEs) who support the day-to-day functioning and optimization of AI bots and automated processes.
• Partner closely with product, engineering, operations, compliance, and executive leadership teams to identify and prioritize AI opportunities.
• Translate complex technical concepts into clear business insights and actionable recommendations for executive stakeholders, including the SVP of Absence.
• Lead AI initiatives from concept through deployment, change management, and operational adoption.
• Optimize models for scalability, accuracy, and efficiency.
• Implement appropriate controls, governance, and monitoring practices to support responsible and compliant AI usage.
• Maintain strict adherence to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada)

Requirements

• 3+ years of experience in AI development, automation engineering, or a related technical field
• Proven experience building and deploying AI agents or automated bots in a business context
• Strong analytical skills with the ability to assess operational processes and identify automation opportunities
• Proficiency in at least one scripting or programming language
• Experience working with large language model (LLM) frameworks or agentic AI tooling
• Strong understanding of agentic AI frameworks, workflow orchestration, automation platforms, and large language model applications.
• Demonstrated ability to lead cross-functional teams and influence senior stakeholders.
• Strong problem-solving, and communication skills with the ability to present technical concepts to non-technical stakeholders
• Demonstrated ability to maintain strict confidentiality and handle sensitive information in compliance with applicable data protection and privacy laws across jurisdictions required.
• Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Systems or related field preferred
• Experience in absence management, HR, or insurance operations, preferred
• Familiarity with absence management processes and systems, preferred
• Familiarity with workflow automation platforms, preferred
• Experience with HR or absence management platforms, preferred
• Background working in a strategic or advisory capacity alongside senior leadership, preferred
• Professional certifications PMP, Agile, Six Sigma, COPC, or relevant WFM/operations certification, preferred

Tech Stack

• PMP

Benefits

• Full benefits package for full-time employees
• Statutory paid leave and public holidays
• Employer-sponsored health and social insurance contributions (where applicable)
• Employee wellbeing programs
• Access to Employee Assistance Programs (EAP)