About this role
Role Overview
- Provision and maintain Sonus / Cataleya translations
- Configure SIP/ISUP/ISDN trunk group provisioning
- Perform ISUP TCIC data-fill and SS7 / STP route-set provisioning
- Call flow routing
- Troubleshooting customer/network issues
- TDM/SIP grooms & customer Maintenance (includes off hours)
- Execute end-to-end SIP interoperability testing with customers (including off-hours when required)
- Support Toll-free and LNP services
- Complete other duties as assigned by your supervisor or key stakeholders
- Own end-to-end translations and provisioning activities for customer and carrier services
- Act as a technical escalation point for translation-related topics
- Collaborate cross-functionally with Network Engineering, Provisioning, and Customer Implementation teams
Requirements
- Bachelor’s degree in Telecommunications, Computer Science, Engineering, or a related field (or equivalent hands-on experience in Translations)
- Experience supporting or provisioning SIP trunk groups
- Familiarity with interoperability challenges between carriers, SBCs, and enterprise platforms
- Experience executing and validating end-to-end SIP call testing
- Familiarity with configuration and data formats (SIP headers, SDP, JSON/XML etc.)
- Strong troubleshooting skills
- Ability to proactively identify risks in multi-carrier interoperability
- Detail-oriented with a focus on first-time-right provisioning and testing
- Experience working cross-functionally with: Network Engineering, Provisioning teams, Customer implementation teams
- Ability to clearly communicate technical issues to both: Engineers (deep-dive level) and Non-technical stakeholders (clear, actionable summaries)
Benefits
- Medical, Dental, and Vision insurance
- Basic life insurance
- 401(k) plan participation with company match
- Short-term and long-term disability insurance
- Wellness plan of up to $500/year pro-rated based on hire date
- PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
- Additional leave time for marriage, relocation, bereavement, and other major life events
- Twelve (12) weeks of paid parental leave
- Participation in employee share ownership plan (ESOP)
- Fourteen (14) paid holidays annually