About this role
Role Overview
- Monitor and maintain the bank’s critical technology infrastructure
- Resolve complex technical issues
- Provide technical support for service management
- Develop support model and service offering
- Execute preventative maintenance tasks
- Maintenance of knowledge base
- Analyze system logs and error messages
- Identify root causes of hardware/software/network issues
- Automate support activities for stability and efficiency
- Collaborate with stakeholders and business partners
Requirements
- Experience in Incident response & service restoration
- Troubleshooting & diagnosis skills
- Coordination across teams (engineering, infrastructure, vendors)
- Post-incident analysis expertise
- Reliability & availability skills
- Monitoring & alerting skills
- Automation experience
- Performance & scalability expertise
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities