Respond to customer inquiries and requests, following established procedures
Document customer interactions and track issue resolution progress in designated systems
Escalate complex technical issues to senior team members for guidance and resolution
Participate in internal training programs to develop product knowledge and technical skills
Perform customer onboarding and account maintenance tasks
Proactively identify and document known solutions for common technical challenges
Contribute to the creation and maintenance of knowledge base articles and support documentation

Passion and curiosity for open source technology, desire to build a career within the Tech industry
Strong technical skills in Computer science, IT, or related fields, gained through university programs, upskilling boot camps, certificate programs
Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
Understand fundamental concepts of network communication and configuration
Demonstrated customer service skills and desire to be customer-focused
Knowledge of infrastructure systems, particularly Linux and containers
Effective communication in both written and verbal
Ability to work independently and collaboratively with internal teams and external customers
Direct experience with any of Red Hat products, Red Hat Enterprise Linux, Red Hat OpenShift, Red Hat Ansible Automation Platform, and related technologies is a plus.

Unparalleled Onboarding and Development : Set yourself up for long-term success through our structured 12-month program, which provides you with dedicated mentorship, hands-on labs, certifications, and exposure to a wide range of technologies.
Impactful Work: Contribute to solutions that empower businesses worldwide and shape the future of open source.
Open Culture: Work in a collaborative environment where your ideas are valued and respected.

Junior Technical Account Manager

Key skills