Senior Customer Account Manager

Role Overview

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities.
• Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities.
• Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience.
• Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities.
• Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements.
• Manage a high-volume book of business while applying a strategic, consultative approach to each account.
• Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.

Requirements

• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred.
• Proven track record of meeting or exceeding quota in a revenue-focused role.
• Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base.
• Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions.
• Strong commercial acumen and ability to navigate customer conversations with a consultative approach.
• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously.
• Clear and effective communication skills, both written and verbal.
• Collaborative mindset with the ability to work cross-functionally and influence without authority.
• Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability.

Benefits

• Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.
• Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
• Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.