Key skills
ITSMLeadership
About this role
Role Overview
- Drive operational excellence and service quality in Digital & IT services
- Lead global engineering excellence teams and improve performance
- Manage vendors, stakeholders, and IT budget
- Define service delivery strategy and establish KPIs
- Report performance, risks, and initiatives to senior management
Requirements
- 8+ years of experience in IT operations or engineering management
- Leadership skills for managing international teams
- Strong quality and compliance mindset
- Proven experience with ITSM frameworks
- Experience with budget responsibility (RTB/CTB)
- Solid experience in performance management and SLA governance
- Fluent in English
- Master's degree in IT or Engineering
Tech Stack
- ITSM
Benefits
- Comprehensive rewards and recognition
- Health insurance benefits
- Professional growth opportunities
- Opportunities for development and training
- Wide variety of benefits for work-life balance
- Positive work atmosphere