Act as the technical bridge between the company and their customers in the Italian region, ensuring AI systems deliver tangible outcomes from day one
Work directly with customer teams to understand workflows and define what success looks like in production
Configure and extend the AI systems to drive faster time-to-value in real enterprise environments
Operate as an engineer in the field: builder, problem-solver, and trusted technical advisor accountable for results
Contribute to Product Engineering by turning field insights into scalable improvements that benefit all customers
Deploy, configure, and customize the AI systems to unblock customer operations and accelerate outcomes
Translate operational goals into technical workflows that improve speed, quality, or scalability
Own the technical deployment lifecycle with a focus on reducing time from sale to value
Partner with Deployment Strategists to deliver measurable customer impact, not just go-lives
Turn effective customer solutions into reusable modules and playbooks to speed up future deployments
Customers reach value quickly after deployment, with clear improvements in efficiency or speed
Core customer workflows are re-engineered with AI and show measurable ROI
The systems run reliably at scale and are trusted in day-to-day operations
Technical solutions are repeatable and accelerate onboarding of new customers
Product improves continuously based on structured feedback from real deployments

Strong engineering fundamentals with the ability to ship production-grade systems fast
Experience working directly with customers (field engineering, consulting, or solutions roles)
Comfort moving between high-level problem definition and hands-on debugging
Experience with modern stacks (APIs, cloud, frontend/backend development) and AI systems in production (nice to have)
Fluent in Italian and English; Spanish is a strong plus. Additional languages welcome.
Extreme ownership and comfort operating in ambiguity

Forward Deployed Engineer – Italian Market

Key skills