Key skills
SQLProject ManagementCommunicationProblem SolvingCustomer Success
About this role
Role Overview
- Become the bridge between Hightouch and our largest Fortune 5000 customers
- Oversee the entire customer journey from kick-off to onboarding to continued customer success and increased adoption
- Ensure Enterprise customers understand and utilize the Hightouch platform to its fullest extent
- Strive to understand customer requirements and issues at a molecular level
- Guide the customer into their ideal future state
- Guide the innovation of the Hightouch platform
Requirements
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Tech Stack
- SQL
Benefits
- Meaningful equity compensation in the form of ISO options
- Early exercise
- 10-year post-termination exercise window