Key skills
AzureAzure DevOpsActive DirectoryAgileKanbanRisk ManagementCommunicationCollaboration
About this role
Role Overview
- Define and drive execution of infrastructure and IT operations programs aligned with business priorities
- Develop and maintain program roadmaps and delivery plans across IT domains
- Translate business goals into technical requirements, milestones, and deliverables
- Lead end-to-end program execution including planning, scheduling, and risk management
- Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
- Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
- Ensure operational readiness and change coordination within ITIL frameworks
- Track program health, milestones, risks, and KPIs
- Facilitate agile ceremonies and cross-functional planning
- Communicate clearly with technical and business stakeholders
- Drive continuous improvement and automation initiatives
Requirements
- Bachelor’s degree in a technical field or equivalent experience
- 5+ years managing complex technical programs
- Experience working with Waterfall, Kanban, and Azure DevOps methodologies
- Experience in IT infrastructure or operations environments
- Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
- Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence
- Strong program management and execution skills
- Ability to manage cross-functional initiatives
- Understanding of enterprise IT infrastructure domains
- Experience in IT operations environments
- Strong written and verbal communication skills with technical and non-technical stakeholders
- Ability to balance technical, operational, and business priorities
- Proactive problem-solving and ownership mindset
- Able to create clarity in complex domains and build alignment without direct authority
Tech Stack
- Azure
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!