IT Infrastructure Managed Services – Onshore Delivery Director

Role Overview

• Oversee the integration of cloud and network architecture solutions
• Drive business development initiatives to enhance service offerings
• Foster relationships with key stakeholders to support project success
• Promote innovative solutions that leverage technology for efficiency
• Evaluate market trends to identify growth opportunities
• Maintain adherence to professional standards and firm policies

Requirements

• Bachelor's Degree
• At least 8 years of experience
• 5 years or more in delivery/operations leadership for managed services or cloud/infrastructure solutions
• Bachelor's Degree in Business Studies, Information Technology, Engineering preferred
• Demonstrating thought leadership in managed-services delivery
• Managing client governance and operational review processes
• Driving customer satisfaction and retention metrics
• Coordinating cross-functional delivery execution
• Supporting RFP/proposal reviews and contract negotiations
• Developing standardized onboarding and operational playbooks
• Promoting operational readiness and continuous improvement
• Managing and coaching onshore delivery teams

Tech Stack

• Cloud

Benefits

• medical
• dental
• vision
• 401k
• holiday pay
• vacation
• personal and family sick leave
• annual discretionary bonus