Analyze workflows, identify inefficiencies, bottlenecks, and operational edge cases.
Work closely with Operations teams to understand ground-level challenges and translate them into actionable insights.
Document processes, SOPs, system flows, and manual interventions.
Identify opportunities for automation, operational scalability, and product enhancements.
Partner with Product Managers to convert operational gaps into structured product requirements.
Support backlog creation through detailed use cases, scenarios, business rules, and acceptance criteria.
Contribute to process redesign initiatives aimed at improving efficiency, accuracy, and user experience.
Support UAT, rollout planning, feature adoption, and user training.
Act as a bridge between Operations, Product, Engineering, Commercial, and Support teams.
Coordinate with cross-functional teams to ensure smooth implementation and issue resolution.

1-3 years of experience in Product Operations, Business Analysis, Operations, or related roles.
Strong analytical, problem-solving, and documentation skills.
Ability to understand complex workflows and convert them into actionable insights.
Strong stakeholder management and communication skills.
Familiarity with tools like Jira, Confluence, Miro, or similar platforms is a must.

Unlimited training -You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie
Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
Vacation and time away
Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
Growth opportunities
We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Product Specialist II

Key skills