Monitor and maintain the SAP SuccessFactors environment to a consistently high level of service and support to ensure adherence to specific OLAs.
Troubleshoot and resolve functional and technical problems related to the SAP SuccessFactors environment.
Collaborate with the selected SAP SuccessFactors AMS partner on escalated issues.
Review, provide recommendations and complete the relevant preparation for the SAP SuccessFactors bi-annual release updates.
Develop and maintain strong Information Security standards in line with ISO 27001.
Monitor, maintain and troubleshoot existing SAP SuccessFactors related integrations, collaborating with other Internal Technology engineers where appropriate.
Implement new SAP SuccessFactors integrations, where required, collaborating with Internal Technology Business Analysts and Integration Specialists.
Communicate effectively and engage with business stakeholders and P&C Systems Manager to identify business requirements and translate them into technical solutions.
Participate in workshops and meetings related to SAP SuccessFactors and the wider P&C systems improvement initiatives to identify opportunities for automation and process improvements, driving business efficiency and agility.
Responsible for ensuring that the Aurora change management procedures are followed and that deliverables are to agreed time, quality and cost objectives.
Gather requirements, develop and deliver P&C reports and dashboards within SAP SuccessFactors that provide insights into Aurora P&C Centre of Excellence areas.
Conduct regular system audits to ensure data accuracy and integrity.
Document all system enhancements in line with the Aurora Internal Technology change management procedures.
Assist with the documentation of P&C business processes related to the SAP SuccessFactors system.
Help create and deliver training content to the SAP SuccessFactors end-user base.
Continually work with the P&C and legal teams to ensure that employee data within SuccessFactors is protected and secure.
Ensure the SuccessFactors configuration is compliant with relevant labour laws and data privacy regulations.
Requirements
Minimum of 3 years hands-on experience supporting, configuring and administering SAP SuccessFactors in a global setting
Strong understanding of the SAP SuccessFactors system architecture
SAP certified in SAP SuccessFactors Employee Central and at least 1 additional module
Strong understanding of P&C best practice processes across core SuccessFactors modules
The ability to work in a fast-paced environment and able to communicate technical concepts to technical and non-technical stakeholders appropriately
Experience of working with agile methodologies, using tools such as Jira
Flexible approach to work, positive, can-do attitude, and a team player
The ability to work independently, to deadlines, managing priorities and making informed technical decisions
Excellent interpersonal skills with ability to build relationships at all levels
SAP SuccessFactors EC Time Management certification
SAP SuccessFactors Compensation certification
SAP SuccessFactors Onboarding certification
SAP SuccessFactors Performance & Goals certification