Customer Support Specialist

Role Overview

• Advise & persuade – You advise parents and students, recommend suitable learning solutions, and schedule appointments with our tutoring centers in Germany.
• Inbound & Outbound Calls – You handle incoming calls from new and existing customers and, when necessary, make outbound calls.
• Convert leads – You excite families about our tutoring offerings and successfully turn their interest into booked appointments.
• Support existing customers – You respond to inquiries and address our customers’ requests.
• Administrative tasks – You maintain customer records, conduct follow-ups, and ensure smooth operations.

Requirements

• Native-level German
• Sales mindset & initiative
• Strong communication skills
• Experience (ideally some experience in customer service, telesales, or call centers)
• Organizational skills
• Goal-oriented

Benefits

• Flexible work – Location Turkey: Choose to work remotely or from our office in Istanbul.
• We grow together: Develop with clear career paths and our Spark! Growth & Development program. Get access to thousands of courses on LinkedIn Learning, our Spark! Mentorship program, and monthly learning sessions.
• Work smart, play hard: Enjoy regular team and office events, celebrate successes together, and experience a supportive, motivating atmosphere.