Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.
Records client interactions, including inquiries, complaints, comments, and actions taken.
Determine information needed from client for research (logs, data dumps, screen prints, etc).
Analyzing client data to assist clients with configuration issues.
Creating and running database queries to evaluate data.
Configuring and testing within the system to make recommendations to clients.
Identifying and facilitating issue resolution with functional and technical groups.

Bachelor of Science or Bachelor of Business Administration degree with a focus in Management Information Systems or Health Care preferred or equivalent experience is preferred.
2+ years of technical customer service experience.
Knowledge of the healthcare industry and/or working experience with technology (i.e. UNIX, SQL, etc) is a plus.
Strong analytical, organizational and communication skills.
Knowledge of Microsoft Office product suite.
Ability to work independently or collaboratively as a member of a team.

Technical Customer Support Specialist

Key skills