Oversee and evolve the Employee Market Trial program for High Speed Internet and SmartHome CPE
Develop and own the lifecycle of processes and standards for Employee Market Trials across all consumer hardware and firmware projects
Build a deep understanding of how products are tested and validated end-to-end before entering Employee Market Trials
Facilitate a structured feedback loop connecting insights from Employee Market Trials back into earlier testing activities
Track testing milestones, trial activity, issues, and program improvements in JIRA, and provide regular reporting to leadership
Work with stakeholders across Hardware Engineering, vendor partners, and internal teams to define cross-product testing strategies and processes
Build and maintain a central record of product trials, participants, test cases, and timelines
Manage the end-to-end process for identifying, onboarding, tracking, and reporting on trial participants across multiple concurrent product trials
Guide products through the testing process, and collect, analyze, and present findings to stakeholders

Experience working with hardware or firmware product lifecycles, including familiarity with how products move from vendor development through internal validation and into market readiness
Demonstrated ability to bridge technical and non-technical stakeholders, translating engineering inputs into clear product decisions and customer outcomes
Experience designing, documenting, and improving cross-functional processes, with a track record of driving alignment across multiple teams
Proficiency with JIRA for program tracking, reporting, and issue management, including building dashboards and structured workflows
Proven ability to interpret test results, validation data, and trial feedback to identify trends and inform program decisions
Experience managing trial, pilot, or beta programs, including participant engagement and structured feedback collection
A continuous improvement mindset, with the ability to evaluate existing programs objectively and recommend refinements grounded in data and stakeholder input
Bachelor's degree in business, engineering, or a related field

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Product Manager – Connected Home Hardware Testing

Key skills