Customer Service Analyst

Role Overview

• Provide technical support for tickets using the designated tools, ensuring assistance to end users, sales managers and the sales force.
• Receive, log and resolve operational requests related to infrastructure and applications.
• Monitor and ensure the execution of operational routines with quality and agility.
• Identify, categorize and escalate incidents or problems to higher support levels when necessary.
• Provide technical support following standard operating procedures (SOP).
• Ensure activities are documented in the ticket management tools.

Requirements

• High school diploma
• Experience in customer service, technical support or Customer Experience
• Strong communication skills and active listening

Benefits

• Flexible work arrangements to promote a healthy work-life balance.
• Professional development and ongoing growth of your skills, aligned with your interests.
• A collaborative, diverse and innovative environment that encourages teamwork.
• SONDA Academy: a learning platform designed to maximize your professional development.
• Hybrid work model.
• SONDA Wellness: a program that supports your work-life balance through initiatives focused on your physical, mental and social health.