Operational Excellence Delivery Partner

Role Overview

• Support a portfolio of contracts/projects to ensure effective service delivery
• Provide governance across projects and ensure awareness of risks
• Lead recovery action plans and manage contract transitions
• Manage 10 Operational Excellence Managers
• Track performance and governance across contracts/projects
• Support implementation of new performance reporting
• Deliver quality targets and make improvements
• Conduct audits, assessments, and data analysis for continuous improvement
• Develop and delivery training programs to address skill gaps
• Lead project start-ups, expansions, and close-outs
• Collaborate with operations and supporting functions

Requirements

• Bachelor’s degree in business administration, Operations Management, Organizational Development or equivalent experience
• 3-5 years of experience in operational training and development, process improvement
• Proficiency in data analysis, reporting and recommendations for continuous improvement
• Experience with operational training design and delivery methodologies, including adult learning principles
• Ability to influence through innovative thinking
• Excellent analytical, problem-solving, and critical thinking skills
• Strong organizational skills to manage multiple priorities
• Strong oral and written communication skills
• Ability to influence and partner with Operational Excellence Delivery Partners and Directors
• Demonstrated ability to adapt to change.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Benefits

• Extensive learning opportunities
• Networking programs
• Work environment in which everyone is included, treated fairly and with respect.