Patient Engagement Manager

Role Overview

• Understands patient engagement, advocacy and centricity in order to provide input within the patient journey to inform corporate & brand strategies and improve the patient experience
• Build strategic, long-term relationships with patient associations to understand patients’ needs and concerns, identify stakeholders and influencers, align mutual priorities and plan activities that impact decision makers
• Collaborate with people living with diseases and patient associations to identify priorities, unmet needs and develop solutions
• Develop and lead a strategic, pro-active patient relations agenda to shape external issues and improve the environment in a positive way
• Develop and implement advocacy strategies and action plans with specific timelines, budgets and stakeholder’s responsibilities
• Develop, coordinate and implement patient-centric initiatives that will support the commercial strategies for a defined therapeutic area
• Provide input/ insights on trends and opportunities during the preparation of patient strategy and brand plans
• Work in collaboration with cross-functional teams to find solutions for patients
• Monitor patient-related activities and report back to brand teams
• Partner with Area and Global on strategic programs that are appropriate to bring to Canada
• Represent AbbVie at relevant meetings; strategic patient association meetings
• Drive innovation at AbbVie by identifying new ways to learn from patients and communicate patient needs to the Brand team
• Serve as an expert in understanding patient associations’ strength, challenges and needs
• Challenge the organization status quo and go beyond conventional boundaries – bring innovative thinking
• Build strong relationships with functional leads in Marketing, Government affairs, Market Access, Public affairs, Medical affairs and other relevant functions
• Ensure all written documentation, code of Practice and ACC reporting obligations are met

Requirements

• Three (3) to five (5) years of relevant experience
• Bachelor in Communications, Nursing, Public Affairs or any other relevant discipline
• Advanced proficiency in English and/or French; preference to bilingual candidates
• Experience in working with patient associations
• Experience in patient/stakeholder relations, market access and/or marketing.
• Experience working with cross-functional teams and brand team environment is an asset
• Intermediate computer & software skills (MS Office (Word, Excel and PowerPoint), Outlook and Internet)
• Knowledge and Key Skills: Empathize with patients to build trusting relationships and strengthen communication channels
• Use interpersonal skills to build relationships with patient organizations
• Multi-task, to work concurrently with numerous stakeholders and projects
• Prepare and deliver effective presentations while adapting to audience and creating links with people from diverse backgrounds
• Demonstrate strategic focus in verbal and written communications. Tailor communications to meet the requirements of different stakeholders
• Actively listen to stakeholders to understand their needs, issues and opinions. Think strategically and challenge status quo
• Influence decision makers. Strong interpersonal skills
• Be very autonomous with strong planning skills
• Manage a budget
• Strong project management
• Legislation and ethics for working with patients and patient associations.
• Understand media and trends in communication
• Understanding of provincial & federal political environment and healthcare systems
• Ability to take key actions and demonstrate behavioral anchors that support all AbbVie leadership philosophy and attributes
• Travel required about 20-25% of the time
• Valid driver’s license and passport

Benefits

• Health insurance
• Employee development programs
• Flexible working arrangements