Own the accurate and timely delivery of daily, weekly and month‑end customer reporting, ensuring outputs customers can rely on.
Maintain and support core solution components, including General Ledger coding, custom fields, order‑matching logic, accruals, cost allocation and month‑end reporting.
Analyse large and complex datasets to identify trends, resolve discrepancies and highlight opportunities to improve accuracy, efficiency and scalability.
Independently investigate and resolve issues across data logic, reporting outputs and customer deliverables, taking ownership through to resolution.
Use advanced Excel, Microsoft Access and SQL to manage, validate and automate data, improving reporting quality and reducing manual effort.
Work confidently across systems such as the Infios FAP Portal to support custom reporting, data validation and ongoing solution enhancements.
Collaborate closely with Operations, Product, Implementations, Commercial teams and customers to support complex solutions and deliver clear, data‑driven insights.
Contribute to documentation, process improvement and team success by sharing knowledge, supporting onboarding, participating in goal planning and proactively raising risks.

Advanced proficiency in Microsoft Excel (formulas, pivots, lookups) and Microsoft Access
Strong analytical and problem-solving skills with high attention to detail
Ability to manage multiple priorities and meet firm deadlines
Clear communication skills, including the ability to explain technical concepts to non-technical audiences
Comfortable working independently while collaborating cross-functionally
Working knowledge of SQL for data analysis and reporting
Experience with SaaS or data-driven operational environments
Familiarity with logistics, freight audit/pay, or financial operations
Experience improving or automating reporting and workflows
Exposure to month-end processes, accruals, or financial reporting logic

Solutions Analyst

Key skills