Key skills
GoCommunication
About this role
Role Overview
- Serve as the clients go to person for all operational items while driving resolution in a timely manner
- Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
- Offer advanced solutions for assigned securities processing areas
- Drive client automation and decrease high risk manual touch points
- Serve as the client's expert for all items related to their futures clearing
- Provide white glove client service for the entire client relationship and ensure operational items are closed out on a timely basis
- Assist with the development of new processes that will focus on streamlining the client service team's tasks
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 5-8 years of relevant experience
- Consistently demonstrates clear and concise written and verbal communication skills
- Self-motivated and have the ability to critically think through complex client issues while driving resolution
- Ability to collaborate across multiple streams of business
- Bachelor’s Degree/University degree or equivalent experience
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays