Key skills
RCommunicationCritical Thinking
About this role
Role Overview
- Manage and monitor tickets and complaint handling using spreadsheets and internal systems
- Record activities in the system, provide support and handle complaints related to field activities, resolving requests within the support level
- Reopen tickets, follow up and update tickets as required
- Communicate via email, phone and WhatsApp with internal teams, logistics operators and partners
- Support incident tracking, ensuring information is organized, appropriately routed and that requests progress
- Monitor requests and support their progress until completion
Requirements
- High school diploma (completed)
- Previous experience in a call center/customer service center is a plus
- Technical skills: Basic knowledge of Excel
- Basic computer skills (email, web navigation and use of systems)
- Behavioral competencies: Agility in daily routines and tasks
- Good judgement and critical thinking to analyze requests
- Good written and verbal communication
- Proactive attitude
- Ability to work in a team
- Organizational skills and attention to routine processes
Benefits
- Flexible meal allowance: R$ 35.00 per day
- Health plan (Porto Seguro or Unimed)
- 100% covered for the employee
- Dental plan (Porto Seguro or Unimed)
- Birthday day off
- Total Pass (gym membership benefit)
- Life insurance (Porto Seguro)
- Pharmacy discount program
- SESC partnership
- Home office allowance
- Potential bonus based on targets/campaigns