Lead, mentor, and develop a team of high-performing Client Success Partners (CSPs)
Manage team performance against key performance metrics, including Net Promoter Score (NPS), client health scores, referenceability, and expansion/renewal targets.
Act as an escalation point for complex client issues, guiding the team to resolution while maintaining executive relationships.
Own overall strategic health and success of the PCC client portfolio, including contractual performance guarantees and platform benchmark outcomes
Develop and execute account-level strategies that secure high-value client outcomes and maximize realization of Qventus solution's ROI.
Hold both the CSP team and client stakeholders accountable for executing success plans, driving platform adoption, and achieving targeted operational improvements.
Serve as a visible advocate for Qventus's value proposition, ensuring client stakeholders understand the value of the AI platform.
Drive expansion and cross-sell opportunities within the portfolio by identifying new business use cases and compelling business cases.
Ensure a high rate of client renewal by demonstrating continuous, measurable value and establishing strong executive-level reference accounts.
Collaborate closely with internal teams to translate client needs into product improvements and ensure successful solution deployment.

7+ years of experience in Strategic Account Management, Consulting, or Client Success for an enterprise healthcare SaaS or technology company
3+ years of experience directly managing and leading a client-facing or consulting team
Proven ability to manage a significant book of business and achieve high net retention and expansion targets.
Deep domain knowledge of healthcare operations, specifically in Perioperative Services and/or Patient Flow/Care Coordination.
Expert-level ability to navigate and manage complex health system structures, politics, and decision-making processes.
Demonstrated experience in competitive selling or positioning against EMR vendors and articulating unique value of a purpose-built SaaS solution.
Exceptional communication and presentation skills, with ability to convey complex technical and operational information to executive audiences.

Client Success Director – Perioperative Care Coordination

Key skills