Lead, Manage, and Hold Accountable (LMA) Models Pathfinders’ core values, drives professional growth, and mentors and develops their team.
Sets clear expectations, manages priorities, and holds their team accountable to performance standards.
Collaborates with leadership to define strategic priorities and team goals.
Translate client input, business objectives, and feedback into clear, actionable strategies that guide creative and channel execution.
Help interpret client asks, define the approach, and ensure the right cross-functional players are engaged on projects early.
Lead or support key client meetings, ensuring agendas, preparation, and follow-through are consistent and strategic.
Monitor scopes, budgets, burn, and timelines in partnership with the Group Director, Client Service.
Coach and mentor Account Managers and Coordinators to ensure consistent, high-quality deliverables and positive client outcomes.

Bachelor’s degree in Marketing, Communications, Business, or a related field preferred (or equivalent experience)
5+ years of experience in client service, account management, or agency environments, with demonstrated leadership responsibilities
3+ years of agency experience preferred, particularly in fast-paced, production-heavy or client-service–oriented settings
Working experience with marketing tools and systems such as: Microsoft suite (Outlook, Word, Excel, etc.)
Presentation and design tools (e.g., Figma, Canva)
Project management or workflow tools (Kantata/Mavenlink strongly preferred)
Comfort learning new systems and tools in a fast-paced environment

Remote-first flexibility so you can work where you do your best work
Generous time off, with employees averaging 6+ weeks annually
Annual company Summits to connect, collaborate, and celebrate
Comprehensive health benefits, with Pathfinders covering a significant portion of premiums
HSA contributions to support your long-term health
401(k) with automatic employer contributions (no employee contribution required)
Quarterly bonus opportunities tied to performance
Profit-sharing program because when we win, you should too

Account Supervisor

Key skills