Ensure authorization requests and authorization appeals are submitted and followed-up on with the appropriate insurance company via fax, phone or online
Ensure all hospital records are requested in a timely manner and follow up completed as needed until received via fax, phone or online
Submit/mail appeal letters, claims and other correspondence to insurance companies in a timely manner with all appropriate documentation.
Document accounts when completed for tracking purposes
Review and distribute incoming correspondence including faxes, mail and emails to appropriate staff and link to accounts in electronic records program for tracking
May complete claim status by contacting insurance companies for confirmation of claims received via fax, phone or online; if and when needed due to payor issues or time sensitive matters
May review and complete rebills
Assist in the training of new hires, continuous training, and cross-functional efforts
Other duties as assigned

High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience
Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
Excellent written and verbal communication skills
Dependable and self-motivated
Ability to be a team player with a professional attitude
Intermediate with Microsoft Office, including Word, Excel and Outlook

For more information on our industry-leading benefits, please visit our benefits page here.

Billing and Collections Coordinator

Key skills