Key skills
Communication
About this role
Role Overview
- Perform delinquent account collection calls, emails, or text messages assigned by management
- Service inbound customer calls pertaining to collections and redemptions
- Maintain clear and descriptive notes
- Set up and process one-time payments
- Prepare delinquent accounts for post repossession process
- Communicate with clients in a timely and orderly fashion by sending out notices
- Review accounts that have been referred for repossession and legal actions against debtors
- Issue written and oral instructions
- Enforce compliance with Collection Standard of Conduct policies
- Perform various administrative functions
Requirements
- Proficiency in both Spanish and English is preferred
- One plus years' experience with collections in a call center environment
- Auto collections experience is preferred
- Previous work in collections, preferably in the automotive industry
- Outstanding customer, communication and organizational skill
- High level of integrity
- Strong sense of teamwork yet able to work independently
- Able to work from 9-6 PM EST