Product Specialist – Brilliant Harvest

Role Overview

• Review and enter structured data from documents and raw sources into our platform, including equipment service manuals, technical specifications, parts information, and operator guides.
• Apply equipment domain knowledge to validate that data entries are technically accurate, contextually correct, and consistent with how equipment is actually used in the field.
• Assign metadata, categories, and keywords to improve searchability, consistency, and usability across the product.
• Verify that AI-generated or system-produced answers, recommendations, and outputs are accurate, complete, and aligned with the source documentation — flagging anything misleading, incomplete, or technically incorrect.
• Add contextual notes, corrections, or clarifications to improve the accuracy and usefulness of product responses.
• Identify patterns, errors, or gaps in equipment data and escalate appropriately to ensure nothing falls through the cracks.
• Serve as a domain-informed reviewer of product outputs, ensuring that answers, search results, and recommendations reflect real-world equipment knowledge and not just surface-level pattern matching.
• Cross-reference product responses against source materials (service manuals, OEM documentation, technical bulletins) to confirm factual accuracy.
• Develop and maintain a working understanding of common equipment failure modes, maintenance procedures, and service workflows to better evaluate the quality of product outputs.
• Proactively identify cases where the product is producing answers that are technically plausible but incorrect, incomplete, or missing important safety or procedural context.
• Contribute to building internal QA checklists, rubrics, and benchmarks for evaluating answer quality over time.
• Work closely with external partners to communicate requirements, provide clarifications, and ensure alignment with internal standards.
• Help manage work queues, assign tasks (internally or externally), and track progress against deadlines.
• Review partner outputs with a critical eye for both process compliance and equipment accuracy, providing structured feedback and collaborating to continuously improve quality.
• Help define, document, and refine data entry guidelines, workflows, and standard operating procedures — including equipment-specific guidelines for how technical content should be structured and reviewed.
• Identify inefficiencies in data processing workflows and recommend improvements.
• Track key metrics (accuracy rates, quality scores, throughput, turnaround time) and provide regular updates to stakeholders.

Requirements

• Strong attention to detail and commitment to accuracy, especially when working with technical content.
• Hands-on or professional familiarity with heavy equipment — particularly in agriculture or construction — is highly valued.
• Ability to read and interpret equipment service manuals, technical specifications, or parts documentation.
• Comfortable evaluating whether a technical answer is correct, not just whether it sounds correct.
• Ability to follow structured guidelines and apply them consistently across large volumes of content.
• Strong written communication skills.
• Comfortable working independently in a remote environment.
• Experience with data entry, annotation, or content management tools is an asset — training will be provided.
• Basic project management or task coordination experience.
• Experience working with third-party vendors or distributed teams.
• Familiarity with project tracking tools (e.g., spreadsheets, task management platforms).
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Benefits

• Join a proven team led by serial entrepreneur Remi Schmaltz that has successfully exited 2 previous agriculture companies.
• Remote-first role with a flexible work environment.
• Opportunity to contribute to meaningful projects in the growing field of data and information management.
• Contribute to an innovative product team shaping the future of AI in the large equipment space.
• A collaborative culture that values growth, learning, and impact.
• Competitive compensation, ESOP, and benefits.