Play a key leadership role by making sound decisions, building strong and engaged teams, and driving operational excellence within a specialized claims environment.
Manage Client Relationship Specialists handling incoming calls from clients reporting a claim or requiring immediate assistance.
Oversee the Salvage and Glass segment of the claim’s operation.
Lead through change, develop talent, and deliver results.
Ensure high-quality, efficient, and member-focused claims handling.
Strengthen partner and stakeholder relationships built on a strong understanding of partner needs and consistent service quality.

Bachelor’s degree in business administration or a related field
A minimum of ten years of relevant experience including four years of management experience
Advanced knowledge Property and casualty insurance industry/experience
Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Customer Focus, Decision quality, Develops talent, Differences, Drive results, Nimble learning, Teams

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

Manager, Claims Central Unit, Client Relations

Key skills