Thermo Fisher ScientificRemote
Service Support Engineer
California, United States of America
Full Time
1 week ago
$30 USD
Visa Sponsor
Key skills
PythonShellAIJiraAccount Management
About this role
Role Overview
- Manage and resolve support tickets (Zendesk, sometimes Jira)
- Troubleshoot issues across multiple domains (orders, inventory, inbound/outbound)
- Document solutions and build a knowledge base
- Use AI tools (e.g., ChatGPT) to speed up problem-solving
- Build simple dashboards/metrics; write lightweight scripts (Python, Shell)
- Collaborate across engineering, operations, and account management
Requirements
- Manage and resolve support tickets (Zendesk, sometimes Jira)
- Troubleshoot issues across multiple domains (orders, inventory, inbound/outbound)
- Document solutions and build a knowledge base
- Use AI tools (e.g., ChatGPT) to speed up problem-solving
- Build simple dashboards/metrics; write lightweight scripts (Python, Shell)
- Collaborate across engineering, operations, and account management
Tech Stack
- Python