Manage Fieldwork Team, coordinating projects from beginning to end under strict timelines.
Strong interactions with internal teams (client service, survey programmers, data processors, translators, etc.) and clients to provide the best service and high-quality deliverables.
Provide consultancy to clients for questionnaire design, sampling design, data collection, and best practices for conducting online surveys.
Coordinate all tasks for sample only and full service research projects – survey setup, testing surveys, close collaboration with client service, programmers, data processors, translators, etc.
Manage fieldwork metrics (incidence, LOI, conversion, quotas…) and margin against costs.
Advise on data quality checks and final review of datafile/tabulations before sending to clients.
Track all project costs (P&L) and collaborate with sales/finance for invoicing.

5+ years of experience working within the online panel industry / within the market research industry
2+ years in leading teams
Excellent knowledge of project lifecycle for online panel fieldwork (sample only, full services)
Fluent in English – one or more other languages is a bonus.
Good understanding of market research methodologies including ad-hoc studies, tracker projects but also online qualitative research. (online communities, online focus groups, diaries).
High level of communication skills and client service.
Able to convince a client, add value to each project and build trust and long-term relationships.
Ability to work independently in a very fast-paced environment and learn quickly.
Familiarity with panel marketplace tools (Lucid, Cint, etc), panel vendors network worldwide, survey programming tools (Alchemer, Qualtrics, Confirmit, etc.) can be a plus.
Willing and able to work flexible hours.
Experience with SPSS can be a plus.

Online Fieldwork Manager, Market Research

Key skills