Manage and govern the business and contractual relationships with Velera’s largest partners.
Develop, influence and direct partner strategy to align with Velera goals.
Negotiate, govern and own multi-million-dollar contracts.
Foster in-depth and productive partner relationships.
Identify strategic opportunities and participate in strategic planning.
Collaborate with all levels across the company to optimize partner relationships.
Review, monitor, and report partner performance against SLAs and expectations.
Direct and hold partner accountable for corrective action and process improvements.
Maximize value through negotiation of contracts for products and services.
Serve as point of contact for financial related requests outside of established contract.
Monitor multi-million dollar partner expenses ensuring contractual compliance.
Influence internal stakeholders to implement process improvements.
Provide ongoing education and communication to partner support.

Bachelor’s Degree Required in Business or related field, MBA Preferred, or combination of education and experience required.
Ten (10) years of experience in business development, product management, partner management, or strategic account management within the card issuing ecosystem.
Direct experience working with or managing relationships involving Fiserv, FIS, Visa or Mastercard (or comparable processors/networks) preferred.
Ten (10) years of experience negotiating complex commercial agreements, including processor services agreements, network incentive agreements, pricing schedules, and SLAs.
Demonstrated ability to lead negotiations as an individual contributor, including the ability to coordinate with internal legal, finance, product and procurement teams.
Deep understanding of issuer processing platforms, card networks, and the associated services provided to financial institutions.
Experience creating and executing joint business plans, performance reviews and Quarterly Business Reviews (QBRs).

Strategic Partnerships Manager

Key skills