Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager.
Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications.
Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs.
Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues.
Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals.
Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework.
Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers.

Minimum of 3+ years in a support role and/or project management role, preferably within a tech, HR, or service-focused industry, with exposure and experience in program or project management.
Proficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plus.
Exceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy-to-understand solutions.
Bachelor’s degree in Business Administration, Communication, or related field preferred.
Strong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction, enablement or revenue at scale.
Ability to analyze feedback and performance data to identify trends and recommend improvements.

Project Manager – Partner Experience

Key skills