Provides leadership across multiple Service Centers locations throughout the US
Sets expectations for how service centers: Execute repair, calibration, preventative maintenance, and engineering change upgrades
Plan capacity, manage demand variability, and respond to critical or time‑sensitive situations
Implement service infrastructure for new product introductions and ensure service readiness at launch
Find, develop and measure cost savings initiatives to drive continuous improvement
Implementation and accountability for Medtronic Performance Systems initiatives and deliverables (Lean Sigma / Tier Management)
Manages a group of managers and supervisors overseeing teams that: Manage workflow prioritization, capacity planning, and scheduling
Define and implement service center changes to account for volume changes, headcount changes and overall service center growth
Drives continuous improvement in quality, cycle time, cost, and service performance
Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision‑making

Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience, OR advanced degree with a minimum of 5 years of relevant experience AND 5+ years of managerial experience.
Manager–level operations leadership experience
Background leading multi-site service, repair, or depot operations within complex operational environments.
Demonstrated success leading other managers and setting up a strong culture
Strong operational mindset with experience in capacity planning, workflow optimization, and continuous improvement.
Demonstrated ability to standardize and harmonize operational processes across multiple facilities or regions.
Capability to oversee capacity planning, demand variability, workflow prioritization, and service turnaround performance in repair or service center operations.
Leadership involvement in operational readiness and infrastructure planning for new product introductions.
Working knowledge of operating within regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance.
Metric and KPI focused on driving day to day operations, while monitoring early warning signs to prevent larger issues.
Track record establishing governance structures, escalation frameworks, and management operating rhythms for complex service operations.
Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems.

Senior Service Center Repair Manager

Key skills