Key skills
TableauSAPLeadership
About this role
Role Overview
- Provides leadership across multiple Service Centers locations throughout the US
- Sets expectations for how service centers:
- Execute repair, calibration, preventative maintenance, and engineering change upgrades
- Plan capacity, manage demand variability, and respond to critical or time‑sensitive situations
- Implement service infrastructure for new product introductions and ensure service readiness at launch
- Find, develop and measure cost savings initiatives to drive continuous improvement and service center leverage
- Implementation and accountability for Medtronic Performance Systems initiatives and deliverables (Lean Sigma / Tier Management)
- Lead through leaders. Manages a group of managers and supervisors overseeing teams that:
- Manage workflow prioritization, capacity planning, and scheduling, including response to critical or time‑sensitive situations
- Define and implement service center changes to account for volume changes, headcount changes and overall service center growth
- Establish clear operating rhythms and performance expectations across service centers
- Drives continuous improvement in quality, cycle time, cost, and service performance
- Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision‑making at the management level
- Harmonize service center procedures and processes to align with global strategy and identified efficiencies
- Participate in defining future roadmap for service centers across Americas Service and Repair region.
Requirements
- Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience, OR advanced degree with a minimum of 5 years of relevant experience AND 5+ years of managerial experience.
- Manager–level operations leadership experience
- Background leading multi‑site service, repair, or depot operations within complex operational environments.
- Demonstrated success leading other managers and setting up a strong culture
- Strong operational mindset with experience in capacity planning, workflow optimization, and continuous improvement.
- Demonstrated ability to standardize and harmonize operational processes across multiple facilities or regions to improve efficiency and consistency.
- Capability to oversee capacity planning, demand variability, workflow prioritization, and service turnaround performance in repair or service center operations.
- Leadership involvement in operational readiness and infrastructure planning for new product introductions.
- Working knowledge of operating within regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance.
- Metric and KPI focused on driving day to day operations, while monitoring early warning signs to prevent larger issues.
- Track record establishing governance structures, escalation frameworks, and management operating rhythms for complex service operations.
- Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems (e.g., Medtronic Performance System, Tier Management).
- Solutions‑oriented and problem solver with a focus on root cause and prevention
- Strong business system skills, including but not limited to: SAP, PowerBI, Tableau, PowerPoint and Excel.
Tech Stack
- Tableau
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)