Manage and direct the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals.
Develop strategic direction for the team by collaborating with senior leaders
Budget and forecasting responsibilities for cost centers/department
Has full authority for personnel actions and will need extensive knowledge of department processes
Sets department goals and objectives, ensures employees understand their role and monitors results/effectiveness, expense and budgets
Establishes and monitors (at a high-level) procedures for processing development work in support of strategic initiatives
Leads their respective shared services process team
Strong collaboration with all business partners to understand the impact of their respective process on all business units
Ensures that processes are well documented and that staff is trained adequately
Ensures that performance metrics are outlined for each process and that performance is measured and reported on.
Constantly improving performance in relation to performance metrics, as well as process improvement
Educates business partners and customers on the impacts between business processes and business activities
Collaborates across business processes and business segments to ensure alignment of processes to best practices

Bachelor’s degree strongly preferred with demonstrated leadership experience
High school diploma plus 10 years of applicable work experience with at least 5 years of demonstrated leadership experience
Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
Proactively drives strategy and task execution with high levels of autonomy
Strong collaboration with other disciplines
Advanced execution and organization skills
Leadership, scope of responsibility for large sized teams; regional or across NAM
Proficient understanding of business acumen
Advanced understanding of financial principals
Excellent communication skills
Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Advanced ERP fluency in relevant area of expertise
Advanced understanding of business reporting and delivering insights from those reports
Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
Fluency in a CRM application like (Sales Force)

Operations Support Manager

Key skills