Support day-to-day claims operations by tracking workflows, following up on outstanding items, and ensuring workflows are progressing as expected
Coordinate with internal teams and external partners to gather claim information and assist with issue resolution
Help manage intake and backlog by organizing incoming work and routing items appropriately
Review reports and data for completeness, flagging any missing or inconsistent information
Assist with maintaining accurate records to support reporting and audit readiness
Escalate issues or delays and support follow-through to resolution
Support process improvements by identifying efficiencies and assisting with implementation of standardized workflows
Provide general operational support to the Claims team as needed

1–3 years of experience in a professional, administrative, or operational support role
Strong organizational skills with the ability to manage multiple tasks and follow through on details
Experience working with data, reports, or tracking workflows in a structured environment
Bachelor’s degree or equivalent combination of education and relevant work experience
Strong organizational, communication, and follow-up skills
Proficiency in Microsoft Office (Excel, Outlook, Teams) and comfort working with data and reports
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment

Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Claims Operations Specialist

Key skills