Support the end-to-end Order-to-Cash (O2C) process to ensure timely and accurate order fulfilment.
Respond to basic inquiries from internal and external customers in a timely and professional manner.
Perform initial checks on issues and escalate more complex cases to the relevant support teams.
Manage mailbox by sorting, prioritizing, and replying to requests efficiently.
Process customer orders, including order entry, checking product availability, and tracking deliveries.
Support returns, exchanges, and simple customer complaints related to orders.
Assist in preparing credit notes and debit notes based on customer or order requirements.
Follow standard procedures and compliance requirements (e.g., SOX) when handling orders and documentation.
Participate in team activities such as daily meetings, maintain accurate records (e.g., late order reasons), and support continuous improvement initiatives.

Minimum Diploma in any discipline.
2–3 years of experience in Customer Service or Supply Chain within a B2B environment.
Basic knowledge of domestic and international trade practices.
Proficient in MS Office applications, especially Excel, Word, and Outlook.
Strong communication skills in business English, with ability to interact effectively across all levels.
Team-oriented with strong collaboration skills and cross-cultural awareness.
Detail-oriented, adaptable, and able to manage multiple tasks and varying customer situations efficiently.

Customer Service Representative, Scent

Key skills