Patient Engagement Partner

Role Overview

• Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames
• Determines how requests should be handled using expert questioning techniques
• Verifies and updates patient demographic and insurance information
• Creates a positive patient experience at every encounter
• Manages and works referral work queues when assigned
• Actively participates as a team member in resolution of problems as they are identified

Requirements

• High School diploma or equivalent required
• Previous general computer experience with data entry required
• Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
• Previous healthcare experience with medical terminology preferred
• Previous experience with electronic medical record (EMR) preferred

Benefits

• Health insurance
• Paid time off
• Remote work options