Support the company’s day-to-day IT operations, CRM administration, user onboarding, and technical maintenance of the company’s WordPress websites and related web infrastructure.
Act as the internal IT point of contact for WordPress websites and related web infrastructure.
Support WordPress administration, including users, permissions, access, plugins, themes, and basic configuration.
Coordinate with external website developers, hosting providers, and maintenance vendors.
Support website-related technical needs, including hosting, DNS, SSL, domains, backups, staging, uptime, security, and deployment coordination.
Assist with basic website troubleshooting, light HTML/CSS edits, integrations, forms, APIs, and third-party tools.
Maintain website documentation, access records, vendor contacts, and technical processes.
Help ensure website updates, fixes, and vendor work are properly tested, tracked, and documented.
Support daily IT operations for franchise partners and HQ staff.
Assist with onboarding, offboarding, user accounts, access changes, MFA, and permission reviews.
Provide internal helpdesk support, troubleshooting, and escalation management.
Support Google Workspace and other SaaS platform administration.
Maintain IT asset records, system inventories, SOPs, access lists, and internal documentation.

Working knowledge of WordPress administration and common website technical issues (1-3 years of experience)
Experience in IT support, systems administration, or a similar technical support role.
Understanding of hosting, DNS, SSL, domains, backups, staging environments, and website infrastructure.
Experience with user access management, SaaS administration, MFA, and basic security best practices.
Familiarity with Google Workspace administration.
Basic HTML/CSS knowledge.
Strong documentation, organization, troubleshooting, and follow-through skills.
Ability to coordinate with vendors, internal teams, and non-technical stakeholders.

IT Systems Administrator

Key skills