Supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications
Performs varied activities and moderately complex administrative/operational/customer support assignments
Takes in-bound phone calls from patients and providers
Enters prescription orders into the system
Ensures adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes
Requirements
Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona or Florida)
Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
Excellent communication skills (verbal and written)