Serve as the primary point of contact for assigned Small Pharma accounts, owning overall client relationship health and satisfaction.
Manage day-to-day client interactions, including scope management, expectation setting, issue resolution, and escalation mitigation.
Proactively identify opportunities to reshape scope, reframe client needs, and expand engagement value.
Promote and sell IQVIA data assets and broader commercial solutions to existing clients through value-based, consultative conversations.
Identify new revenue opportunities within assigned accounts and support value-added sales initiatives.
Partner with internal sales specialists and solution teams to bring the right offering to each client.
Own contracting, invoicing, and commercial administration for assigned accounts.
Coordinate closely with cross-functional teams (Sales, Delivery, Analytics, Legal, Finance, etc.) to ensure seamless execution and service delivery.
Broker appropriate internal support across the broader IQVIA network based on client needs.
Host and participate in internal business reviews and account planning sessions.
Represent IQVIA at client meetings, conferences, and IQVIA-sponsored events.
Build trusted relationships with client stakeholders while positioning IQVIA as a long-term strategic partner.

Bachelor’s degree required.
3–6 years of experience in the life sciences industry.
Experience in account management, client services, sales, or commercial roles.
Demonstrated ability to manage multiple accounts and priorities simultaneously.
Strong communication, relationship-building, negotiation, and problem-solving skills.
Preferred Experience selling data, analytics, or commercial solutions into pharmaceutical or biotech clients.
Familiarity with life sciences commercial models, data assets, or market access/commercial strategy.
Experience working cross-functionally within a matrixed organization.

Account Manager, Small Pharma

Key skills