5-7 years of related experience with strong knowledge of business processes, risks and controls
Experience with leading high performing teams including coaching and developing people
Knowledge of Insurance, Group Benefits, Affinity and or Contact Centres Operations is a key requirement
Familiarity with Archer record creation, maintenance and reporting is a plus
Knowledge of audit methodologies, control frameworks and risk management practices
Strong verbal and written communication skills: ability to convey complex situations and relationships in a clear and concise manner
Proven experience in creating project updates and presenting to senior management
Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
Strong critical thinking, analytical skills and professional skepticism

Manager, Operations Controls and Governance

Key skills