In this vital role you will lead operational pricing excellence and sales operations capabilities across CRM, data, analytics and incentive processes, enabling effective customer engagement and commercial decision-making.
You will partner closely with cross-functional stakeholders to drive field force effectiveness, deliver actionable insights, optimise operational processes and ensure strong governance, compliance and data integrity across commercial systems and reporting.
Leading CRM operations, customer master data management and territory alignment activities in partnership with sales leadership
Acting as subject matter expert for Veeva CRM and related tools, including system enhancements, user enablement and vendor collaboration
Driving sales force effectiveness through KPI reporting, sales cycle planning, segmentation and targeting activities
Developing and maintaining dashboards, analytics and customer engagement insights to support business performance and decision-making
Partnering with stakeholders to define KPIs, validate data quality and translate business needs into reporting solutions
Leading the operational delivery and governance of sales incentive plans, including payout validation, health checks, compliance controls and process improvements

Degree educated
Experience in sales operations, commercial excellence or analytics within the pharmaceutical, biotechnology or life sciences industry
Experience supporting sales force effectiveness activities including cycle planning, targeting, segmentation, territory management and incentive compensation processes
Strong commercial operations judgement, with an understanding of how sales operations decisions influence field behaviour, customer targeting, brand execution and business performance
Strong analytical, project management and stakeholder management skills, with the ability to coordinate cross-functional priorities and timelines
Clear and effective communicator, able to simplify complex information for non-technical audiences
Proactive, detail-oriented and self-motivated, with strong problem-solving skills and a collaborative working style
Strong knowledge of CRM systems, ideally Veeva CRM, with experience managing large datasets and maintaining data quality and governance
Advanced Excel and Tableau (or similar BI tools) skills, with the ability to translate complex data into actionable business insights

Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

Sales Operations Senior Associate

Key skills