Senior Director, Engineering – Retail Technology

Role Overview

• Drive execution excellence by leading the end-to-end delivery of new features and boutique technologies, ensuring they meet our world-class standards for quality and performance.
• Simplify the boutique experience by proactively auditing and consolidating store-side tools, with a goal to reduce cognitive load for associates in our boutiques, returning their focus to servicing and selling.
• Master the hardware and payment stack and define the global strategy for store hardware (POS, Handhelds, and Peripherals). This includes owning the MDM (Mobile Device Management) roadmap for zero-touch provisioning and managing the TMS (Terminal Management System) to ensure secure, seamless payments.
• Orchestrate omnichannel integration – act as the primary technical partner to the Digital team, ensuring shared initiatives (like BOPIS and unified inventory) are architected for retail stability and end user ease-of-use.
• Ensure infrastructure resilience by architecting an “Edge-first” store environment to minimize latency and ensure that mission-critical tools like POS and Clienteling remain operational during network disruptions.
• Collaborate with the Engineering Enablement department through the adoption of standardized tooling and CI/CD practices that reduce developer friction and enhance the productivity of squads.
• Manage strategic partnerships by leading and holding accountable System Integrator (SI) and Managed Service partners to extend our capabilities while maintaining absolute operational excellence.

Requirements

• Retail and payment expertise: Expert understanding of the software and hardware lifecycle in a premium retail environment, including POS, Payment Terminal standards (PCI/P2PE), and Clienteling.
• Advanced device management: Expert-level experience with mobile device management platforms to manage large-scale fleets of mobile devices and peripherals.
• Omnichannel diplomacy: Proven ability to influence and collaborate with peer engineering orgs (i.e., Digital) to achieve shared outcomes without direct authority.
• UX-minded engineering: A track record of simplifying complex enterprise architectures to improve end-user speed and reduce training requirements for retail staff.
• Operational rigor: Strong understanding of SRE, automation, and observability (e.g., Datadog, New Relic) in a global, high-uptime retail environment.
• Strategic leadership: The ability to translate complex technical roadmaps into business value and lead high-potential talent through Aritzia’s leadership principles.
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles.
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
• The ability to set clear objectives and design a strategy that inspires the team.
• A dedication to quality and investing in results and new business opportunities that add value.

Benefits

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like snacks and refreshments, dry-cleaning, hotel, restaurant discounts, health and wellness discounts, and self-care promos.