Key skills
SQLLeadershipCommunicationCollaborationNegotiationRemote Work
About this role
Role Overview
- Provide technical support and guidance to team members and clients
- Lead and manage a team of technical support professionals
- Drive operational excellence and the continuous improvement of support processes
- Collaborate with cross-functional teams to resolve complex technical issues
- Monitor team performance and customer satisfaction metrics
- Develop and implement training programs for team members
- Foster a culture of accountability, teamwork, and high performance
Requirements
- 5+ years of experience in senior support roles or people leadership positions
- Strong technical foundation, including SQL, programming logic, and computer networks
- Broad understanding of IT systems, technologies, and industry best practices
- Data-driven mindset with clear ownership of KPIs and customer journey metrics
- Proven ability to lead by example and drive a results-oriented, forward-thinking team
- Experience building high-performance teams through coaching, feedback, and talent development
- Strong collaboration and communication skills, with the ability to work across teams and functions
- Excellent communication and negotiation skills with clients, partners, and internal stakeholders
- Fluent English, spoken and written.
Tech Stack
- SQL
Benefits
- Financial rewards & recognition
- A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements
- We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
- and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan)
- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being
- We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility
- Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development
- Learning never stops. Onboarding, mentorship, and training programs help you grow
- no matter where you start.
- International mobility
- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.