Provide technical support for internal employees across a global remote-first company;
Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues;
Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory;
Support Windows and macOS devices, including OS installation and device configuration from scratch;
Work with MDM solutions (Intune, Jamf, ManageEngine Endpoint Central, etc.);
Handle incoming requests through Jira/service desk systems in accordance with SLA expectations;
Maintain and support corporate IT equipment and inventory;
Participate in IT support for internal corporate events and office hub locations;
Collaborate with cross-functional teams to ensure smooth IT operations and excellent internal customer experience;
Deliver high-quality user support with strong attention to responsiveness, communication, and problem-solving.

3+ years of experience in corporate IT as a System Administrator or IT Support Engineer;
Strong knowledge of Google Workspace and Active Directory administration;
Hands-on experience with MDM solutions such as Microsoft Intune, Jamf, or similar tools;
Solid experience supporting both Windows and macOS environments;
Ability to troubleshoot a wide range of technical issues independently;
Experience working with VPNs, Citrix, and remote access tools;
Understanding of ITSM/service desk processes and experience working with Jira or similar systems;
Strong communication skills and customer-oriented mindset;
Ability to stay calm and effective in fast-paced and high-priority situations;
Proactive, solution-oriented, and detail-focused approach;
English level — Intermediate (B1) or higher;
Readiness to occasionally support office hubs or corporate events when required.

REMOTE OPPORTUNITY to work full-time;
Vacation 28 calendar days per year;
7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
Bonuses up to $5000 for recommending successful applicants for positions in the company;
50% payment for professional training, international conferences, and meetings;
Corporate discount for English lessons;
Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Senior System Administrator

Key skills