Responsible for defining/executing test scripts and cases based on the requirement document per functionality basis
Assist Associate QA Engineers on project related tasks
Communicate directly with the project team for reports, concerns or issues encountered
Use Genesys specific tools to manage and report daily work assignments
Follow guidelines for weekly timesheet submission
Collaborate and communicate in a team-oriented environment across Quality Assurance team, Professional Services team members
Development, documentation, and execution of automated and manual tests
Work collaboratively with product manager, development & QA teams during all stages of software development life cycle
Consult with scrum teams on test planning and participate in testing and demo activities
Pro-active in handling dependencies, coordinating test coverage, execution, and Risk analysis
Planning, deploying, and managing the testing effort for any given engagement
Provide technical training to internal or external resources as needed

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or Information Systems/Management
3+ years of exp. in Genesys or any contact center product testing
Very good in written and spoken English
Worked with different SDLC concepts
High problem-solving and analytical skills
Able to support North America work timings based on project needs
3+ years of experience in software testing (preferred)
Experience in development, configuration of contact center platforms (preferred)
Experience in using test automation tools (preferred)

Professional Services Consultant – QA

Key skills