Performance Framework & Governance Partnership: Build and continuously evolve the end-to-end performance management framework for a defined portfolio of clinical vendors, including KPIs, SLAs, scorecards, performance review cadences, and escalation pathways.
Vendor Portfolio Performance: Own performance accountability for an assigned portfolio of clinical vendors. Lead joint business reviews, identify performance gaps, drive corrective action plans, and partner with Contracting on remediation, renegotiation, or off-boarding decisions. Surface insights that inform build-vs-buy decisions and align with the enterprise capability roadmap.
Stakeholder Partnership & Executive Storytelling: Serve as a strategic partner business stakeholders. Translate performance data into executive-ready narratives that drive decisions; deliver monthly performance summaries to Aetna leadership and quarterly readouts to senior executive stakeholders.
Target Tracking: Own the savings tracking and narrative for clinical vendor cost rationalization initiatives, including progress-to-target reporting, variance analysis, and risk identification.

Preferred 7 + years of managed care, vendor management, value-based care, healthcare operations, or healthcare strategy experience preferred.
Demonstrated executive presence and proven ability to present complex evaluations and recommendations directly to senior leadership (VP / SVP / market president level).
Track record of representing a function or recommendation in cross-functional forums where stakeholders may disagree or push back; comfort defending a position with data while remaining collaborative preferred.
Experience with clinical vendor or value partner performance management, governance, or oversight preferred.
Experience partnering with actuarial or analytics teams on ROI methodology, pre/post evaluation, and cohort-matched studies preferred.
Familiarity with Medicare, Commercial, and Medicaid product lines and the political dynamics across business units preferred.

Lead Director – Clinical Vendor Performance Management

Key skills