Serve as the main point of contact for alumni in your assigned region, providing personalised guidance and support.
Conduct one-on-one calls and group sessions to assess alumni needs, track career progress, and identify opportunities for growth or re-enrolment.
Capture insights and feedback from alumni interactions to inform product, data, and program teams.
Collaborate closely with Community Managers, General Managers, and the central Relationship Management team to ensure a consistent alumni experience.
Manage CRM records diligently, ensuring data accuracy on alumni profiles, call outcomes, and employment updates.
Support job-readiness, re-enrolment, and community activation initiatives within your assigned city or region.
Act as an ambassador for the ALX brand — demonstrating empathy, professionalism, and a deep understanding of our mission to empower young African talent.
Communicate effectively in both English and French to engage alumni, employers, and institutional partners across linguistic regions.

Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field.
Fluency in English and French (written and spoken) is mandatory.
Excellent communication and interpersonal skills, with the ability to engage diverse audiences.
Strong organisational and time-management skills; able to handle multiple priorities effectively.
Experience using CRMs (preferably HubSpot) and digital communication tools (WhatsApp, Slack, Zoom, etc.).
Demonstrated ability to gather insights, identify trends, and translate qualitative feedback into actionable recommendations.
Passionate about education, employability, and community development in Africa.

Alumni Relationship Manager

Key skills