Manage end-to-end delivery of SCADA-related services
Ensure SLA and quality targets are met
Handle and coordinate incidents, problems, and changes
Act as the main point of contact between the business and internal teams
Support production-related matters connected to existing production lines
Drive upgrades and change initiatives together with Production & Maintenance
Coordinate server and infrastructure-related activities for production environments
Follow up on KPIs, service delivery, and reporting
Coordinate cross-functional teams during incidents and escalations
Ensure proper documentation and service readiness

Experience in Service Management or Service Delivery
Experience working in SCADA environments, industrial IT, or production-related systems
Strong understanding of Incident, Problem, and Change Management
Experience with SLA and KPI follow-up
Ability to coordinate multiple stakeholders and teams simultaneously
Basic understanding of IT infrastructure and server environments
Strong communication skills and a structured way of working
Fluent English is required; Swedish is considered a merit

Service Manager – SCADA, Production IT

Key skills