Managing and actioning client support cases through our ticketing system, prioritising requests to deliver high-quality service and outcomes.
Troubleshooting client issues and service requests.
Conducting gap analysis between client requirements and TechnologyOne system capabilities and recommending solutions tailored to client-specific needs.
Collaborating closely with an extended team of consulting experts when needed, ensuring client cases are resolved to the highest standard.
Supporting clients to simplify, optimise, and modernise their business applications, empowering better business outcomes every day.
Continuously growing your knowledge through team mentoring, cross-training opportunities, and hands-on experience across a broad range of industries and processes.

2 + years’ TechnologyOne Consulting experience or similar experience as a user, specifically TechnologyOne CiA with older Ci versions an advantage from at least 2023 to current.
2 +years’ experience in the design and implementation of business systems, specifically TechnologyOne CiA with older Ci versions from at least 2023 to current.
TechnologyOne HRP, Asset Management or Property and Rating Skills is a bonus
TechnologyOne technical skills is a bonus, such as BPA’s, ETL’s, TScripts and Dashboards/Data Models.
Experience and knowledge of documenting functional specifications
Experience in analysing customer’s requirements, understanding their needs, and advising them on how best to leverage their software investment.
Ability to work closely with, and to build strong relationships with our clients.
Ability to work within a team and work closely with and build lasting relationships with our clients.
Alignment with our company values
Demonstrated ability to be self-motivated, organised and effectively solve problems.
Efficient verbal and written communication skills
Drive for continuous improvement

Employee benefits, recognition, and wellbeing platform
Career growth via succession planning, internal promotions, and mentorship opportunities
Ongoing investment in professional development through industry and technology certifications, and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities, including paid parental leave
Employee referral program, with monetary incentives offered

Senior Consultant – Client Support Services

Key skills